ORDERS & DELIVERY

Can I create a subscription for Eternal Water?

Absolutely! We offer several subscription options that make it easy to drink Eternal Water daily. Choose from weekly, bi-weekly, and monthly subscription plans, all at 20% off. You’ll also enjoy free standard delivery within the continental United States.

How do I change my account information or my payment method?

This can be done online once you sign into your account. This includes updating your payment method, changing your account information, or making changes to your recurring order.

How can I track my shipment?

Yes. When your order is processed, you will receive an email notification that will include tracking information from UPS. You can also log into your account to track your order.

What are the shipping options?

We use UPS Ground for shipments from our distribution centers.

Do you offer expedited shipping?

Due to the nature of our product, expedited shipping is not available.

How long does it take to process my order?

We usually ship out within 48 hours. (Business days.)

When will my order arrive?

Usually within 3-5 business days after the order is processed.

What should I do if I have a problem with my shipment?

Please contact our Customer Service Department at SUPPORT@ETERNALWATER.COM. It will be their pleasure to assist you.

Can I purchase Eternal Water locally?

Yes, our water is sold in thousands of retail locations nationwide. Please see our store locator to find the location nearest you. However, we find the best way to purchase Eternal Water is by signing up for a subscription with free shipping and saving 20% on every shipment!

What is Eternal Water?

Eternal Water comes from the purest & pristine sources on earth. Our water's voyage takes it through layers of ancient rock and sandstone to a vast underground aquifer. During this natural filtration process, Eternal Water absorbs essential minerals making it Naturally Alkaline. These layers of rock also provide a natural barrier from any environmental pollutants, providing a pure and uncontaminated water source. It arrived in this bottle as nature intended.

Where does Eternal Water come from?

Eternal Water is sourced from protected naturally alkaline underground springs right here in America. We draw from pure, pristine springs located in Shasta-Trinity Alps, California, and the Smoky Mountains of Tennessee.

What kind of water is Eternal Water?

Eternal Water is naturally alkaline spring water sourced from pure and pristine springs right here in America. All natural — no ingredients added.

What is alkaline, and how do you make your water alkaline?

Alkaline means that the given solution (in this case, water) has a pH of 7.1 or more on a scale of 0-14. Eternal Water comes from protected underground springs, which are naturally alkaline.

Is alkaline water better than regular water?

Alkaline water has a higher pH than most “regular” water. Some people find that they enjoy and benefit more from alkaline water than other types of water.

Why do people drink alkaline water?

People drink alkaline water due to the higher pH level and the potential health benefits.

What is alkaline spring water?

True alkaline spring water is sourced from natural springs and has a pH over 7.0.

What does Eternal Water have in it?

Eternal Water is all natural. Our water contains naturally occurring electrolytes and essential minerals derived from the ancient rocks in our springs.

Do you add anything to your Water?

No, Eternal Water is all-natural. Nothing is added or removed.

Does Eternal Water contain fluoride or chlorine?

No, Eternal Water does not contain fluoride or chlorine.

What pH is Eternal Water?

Eternal Water has a natural pH that ranges between 7.8 and 8.2. A high pH or Alkaline water is anything above a 7.0.

What is the best way to test the Alkaline of Eternal Water?

Because of the purity of Eternal Water, standard pH test paper or strips will not provide an accurate reading. For Eternal Water to be accurately tested, a properly calibrated pH meter must be used. We guarantee our alkalinity and test the pH of our water continuously during the production process with an appropriate calibrated meter. Additionally, we send our product to a 3rd party lab quarterly for validation. 

Do you have a Water Quality Report?

Please write us at SUPPORT@ETERNALWATER.COM. We are happy to share this information with you.

When should I drink alkaline water?

You can drink alkaline water at any time. Many people prefer to drink it before eating, before or after a workout, or when they first wake up.

Can I drink alkaline water every day?

Yes! If you have concerns specific to your body and its needs, please consult with a physician.

Are Eternal Water Bottles Recyclable?

Yes, our bottles are all PET-1, meaning they are BPA-free, phthalate-free, and 100% recyclable. We encourage you to recycle our bottles at the recycling center of your choice.

My question is not answered here.

Feel free to contact Customer Service at SUPPORT@ETERNALWATER.COM.