ORDERS & DELIVERY

How do I change my account information or my payment method?

This can be done online once you sign into your account. This includes updating your payment method, changing your account information, or making changes to your recurring order.

How can I track my shipment?

Yes. When your order is processed, you will receive an email notification that will include tracking information from UPS. You can also log into your account to track your order.

What are the shipping options?

We use UPS Ground for shipments from our distribution centers.

Do you offer expedited shipping?

Due to the nature of our product, expedited shipping is not available.

How long does it take to process my order?

We usually ship out within 48 hours. (Business days.)

When will my order arrive?

Usually within 3-5 business days after the order is processed.

What should I do if I have a problem with my shipment?

Please contact our Customer Service Department at SUPPORT@ETERNALWATER.COM. It will be their pleasure to assist you.

Can I purchase Eternal Water locally?

Yes, our water is sold in thousands of retail locations nationwide. Please see our store locator to find the location nearest you. However, we find the best way to purchase Eternal Water is by signing up for a subscription with free shipping and saving 20% on every shipment!

What is Eternal Water?

Eternal Water comes from the purest & pristine sources on earth. Our water's voyage takes it through layers of ancient rock and sandstone to a vast underground aquifer. During this natural filtration process, Eternal Water absorbs essential minerals making it Naturally Alkaline. These layers of rock also provide a natural barrier from any environmental pollutants, providing a pure and uncontaminated water source. It arrived in this bottle as nature intended.

Where does Eternal Water come from?

Currently, we source our water from four springs in the United States. These sources locally supply the markets that are geographically closest to them. Our sources come from the Shasta-Trinity Alps, CA, Allegheny Mountains, NY, Smoky Mountains, TN, and the Ouachita National Forest, AK.  

What is alkaline, and how do you make your water alkaline?

Alkaline means that the given solution (in this case, water) has a pH of 7.1 or more on a scale of 0-14. Eternal Water comes from protected underground springs, which are naturally alkaline.

Do you add anything to your Water?

No, Eternal Water is all-natural. Nothing is added or removed.

Does Eternal Water contain fluoride or chlorine?

No, Eternal Water does not contain fluoride or chlorine.

What is the best way to test the Alkaline of Eternal Water?

Because of the purity of Eternal Water, standard pH test paper or strips will not provide an accurate reading. For Eternal Water to be accurately tested, a properly calibrated pH meter must be used. We guarantee our alkalinity and test the pH of our water continuously during the production process with an appropriate calibrated meter. Additionally, we send our product to a 3rd party lab quarterly for validation. 

Do you have a Water Quality Report?

Please write us at SUPPORT@ETERNALWATER.COM. We are happy to share this information with you.

Are Eternal Water Bottles Recyclable?

Yes, our bottles are all PET-1, meaning they are BPA-free, phthalate-free, and 100% recyclable. We encourage you to recycle our bottles at the recycling center of your choice.

My question is not answered here.

Feel free to contact Customer Service at SUPPORT@ETERNALWATER.COM.